The SEPA Member Experience

Courtney V. Galatioto joined SEPA in 2019. She serves as Vice President of Membership with over 1,100 members nationwide including utilities, corporations, technology companies, regulators, advocates, and other stakeholders focused on actionable solutions to accelerate the transformation to a carbon-free energy system.

With a robust background spanning over a decade, Courtney plays a pivotal role in steering SEPA’s strategic and operational endeavors to advance the transformation towards a carbon-free electricity system while serving as an advisor to the President & CEO. In her role, Courtney is at the forefront of shaping the organization’s membership program where she formulates and executes engagement, retention, and growth strategies that harmonize seamlessly with SEPA’s overarching mission and vision.

Collaborating directly with SEPA’s members, Courtney is dedicated to comprehending their unique needs, ensuring a collaborative approach across SEPA to deliver research, programs, and offerings that provide tangible value to members on their journey to achieving a carbon-free future.

Prior to her role at SEPA, Courtney held influential positions in the energy sector, including overseeing business development and member relations at the Alliance to Save Energy and serving as a policy fellow for the state of North Carolina.

Courtney earned her master’s degree from Johns Hopkins University focusing on energy and climate change and holds a bachelor’s degree from the University of North Carolina at Asheville.

Phone: 202.559.2032     Email: [email protected]

Charisse joined SEPA in 2013. As manager of member services, she leads all administrative components of membership. She’s accountable for developing and implementing procedures to ensure accuracy of membership records including member engagement, trends, and overall integrity. Prior to SEPA, Charisse served as Membership & Sponsorship Account Manager for the National Cooperative Business Association (NCBA). She also held the position of Membership Specialist for the National Association of County and City Health Officials (NACCHO).

Charisse brings more than 15 years of membership services experience to SEPA.

Phone: 202.559.2024     Email: [email protected]

Denise joined SEPA in May 2023. With 25 years of customer service, she finds a meaningful purpose in helping people help the world. Prior to joining SEPA, she spent the last two years at a biotechnology research company working as a transformation, strategy, and continuous process improvement consultant in Quality and Regulatory. She has five years of utility experience working with distributed energy resources and operations at Tucson Electric Power, where she worked to inspect solar and battery storage systems. That led her to be a part of a process to harmonize utility standards locally and statewide in Arizona. She has served in financial and project management roles for different industries such as government, non-profit, corporate, and construction.

Denise has a Bachelor of Organizational Management and a Master’s of Business Administration from the University of Arizona Global Campus.

Denise lives in Tucson, Arizona, with her daughter and mother. She enjoys a work-life balance with health and wellness activities. In her free time, she practices as a licensed massage therapist for family and friends. Her new hobby is learning how to conquer her fear of heights at the rock-climbing gym.

Jennifer joined SEPA in June 2022 and works to enhance the membership experience of SEPA’s corporate partners.

Coming from a Chamber of Commerce background, Jennifer has a wide range of knowledge in membership, sponsorships, and events and is committed to ensuring that members get the most out of their investments.

Jennifer has two sons, 13 and 7, and lives in the Dallas/Fort Worth area of Texas.

Fatima joined SEPA in April of 2022. In her role, she’s responsible for providing superior member experience and customer service, including supporting the SEPA Membership team renewal and retention process. A graduate of William Paterson University, Fatima received a Bachelor of Arts in Communication and English. She has years of experience in various customer service roles and experience as a freelance writer for numerous publications and organizations.