Preparing for an Electric Vehicle Future Highlights Executive Talking Points EV adoption presents an opportunity for utilities to increase customer engagement and be seen as a champion of positive change. Utilities must streamline processes and organization structures and create new business models to support EV rollouts. Right-sizing EV charging infrastructure is crucial to avoiding unnecessary project delays, cost, and grid impacts. Expected EV infrastructure upgrade costs will drive new economic models, requiring discussions with stakeholders to begin early. Recommendations to Prepare for Increased EV Adoption Keys to Customer Engagement – Serve as the Trusted Advisor – Be Honest About Your Starting Place – Support Customers, EV Drivers, and Fleets – Provide Transparency – Understand Stakeholder Challenges Opportunities to Minimize EV Infrastructure Challenges Reduce Soft Costs Right-Size EV Charging Infrastructure Enforce Standards and Safety Fairly Distribute Costs Making Strategic Investments Keys to Utility Planning, Forecasting, and Load Management Integrate EVs into Planning Tools Enhance Distribution Planning Publish Tools Plan for Load Management Strategies Get the Full Report Preparing for an Electric Vehicle Future: How Utilities Can Succeed Download for Free