Customer Impact – Keeping Customers at the Center of Grid Modernization
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Customer Impact – Keeping Customers at the Center of Grid Modernization

  • Customer considerations in grid modernization
  • Opportunities for all customers to participate
  • Data access and increased customer options
  • Protection of customer data

Part Two of the Grid Modernization Briefing Series

What’s in this brief?

If you’re wondering how to ensure all customers will benefit from grid modernization, you’re not alone. Unlock expert guidance and recommendations for ensuring grid modernization programs result in value and benefits to all customers.  SEPA’s experts offer perspectives on how to balance competing priorities to ensure a fair and equitable grid modernization program while offering a more interactive grid as well as opportunities for new and improved services.

SEPA Grid Modernization Framework

The SEPA grid modernization framework is an industry wide view of technology, policy, customer, and business model concepts that regulators and utilities should consider as part of grid modernization planning.  Constructed as a four part series, each brief explores SEPA’s lessons learned and recommended approaches around key topics impacting grid modernization. The four part series includes Part 1: “NWA – Incorporating NWAs into Your Grid Modernization Program,” Part 2: “Customer Impact – Keeping Customers at the Center of Grid Modernization,” Part 3: “Microgrids – The Role of Microgrids in the Regulatory Compact,” and Part 4: “Pilot Projects – How to Establish a Successful Grid Modernization Pilot Project Program.”

Customer Impact - Keeping Customers at the Center of Grid Modernization

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